I've been billed for emails that I deleted and haven't used for over 6 months. Their delete account button somehow empties their slot but keeps on billing you "just in case you may assign another email". Then all of a sudden weird emails popped up one day with username user1, user2 etc in the weirdest way. It took a while for the support person to figure out what's going on etc as well as me. Bad experience, bad billing practises, bad support. Stay out.
If you are not satisfied with a Godaddy product or service, you can cancel it and request a refund by contacting the customer support. For web hosting purchases of annual plans, you get a 30 day money back guarantee. But for monthly hosting plans (i.e. less than 1 year term), you will need to cancel within 48 hours of the date of purchase for a full refund. Rules for cancellations of domain names are different based on the TLD. For standard .COM domains, you need to cancel within 5 days of registration.
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Since GoDaddy has essentially repackaged Microsoft Office 365, you get a lot of bang for your buck in terms of email features, both on the user side and from an administrator's perspective. Assuming you go with the Business Premium feature set as we did, you'll get the full Microsoft Office Suite along with its business collaboration tools. This means the usual productivity apps, such as Microsoft Access, Excel, Outlook, and Word, but it also gives you additional team collaboration, online conferencing, and even VoIP phone calling via Microsoft Skype for Business and Microsoft Teams. However, we are a little disappointed in the pricing structure, as some of what GoDaddy sells as extra-cost add-ons, such as encryption, are already present if you go with a plan directly from Microsoft.
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