I have supported a number of sites over the years, many of them hosted by GoDaddy. When I first started using GoDaddy I was generally able to connect with support staff who understood the technology they were supporting when issues arose, and if the problems weren't urgent, the option of reporting and tracking issues via email was available. Over the years GoDaddy has injected layers of less knowledgeable staff, and it is no longer possible to communicate directly with the folks who actually manage the servers directly. Reporting and tracking of issues were silently eliminated. I awarded a score of 20 instead of something lower because uptime is still reasonably good and performance is acceptable most of the time, but the servers have been acting increasingly flaky (for example, one of the servers randomly changes the fingerprint for its RSA key, which breaks the scheduled backup scripts; for another example, that same server regularly kills the editor process in the middle of modifying a file on the server). GoDaddy isn't interested in resolving the problems and as renewal deadlines come around I've been recommending to the site owners that another hosting provider be selected.
And while they’re still fairly rare, getting access to real, working renewal codes is easy. You don’t have to dig through a bunch of sketchy, ad-heavy sites hoping you might find a code that works (and ending up disappointed). Just scroll down to the bottom of any page on our website and sign up for our email list. If you’re eligible for a renewal discount, and you’re signed up for our email list, we’ll deliver it directly to your inbox.
