I've been with GoDaddy for 13 years. I've noticed over the last few years their customer service has become crap. Before, they would help you. Now, it's so good. Each time I call about a problem, the person who answers tells me a different story, which usually ends in the problem not being solved, and then them trying to upsell me on some product I don't need.
I recently agreed to have GoDaddy restructure my web page. I should have known better when they made me pay up front for the service. After spending a significant and detailed amount of time explaining the essence of our work and specifying precisely which content CANNOT be continued in the new version, I received a presentation piece I can only say was written by a first year high school student masquerading as a marketing professional. If it weren't for the $1,600.00+ dollars at stake I would find it humorous. It seems GoDaddy is hiring kids to perform the work of a professional, paying them the usual chump change, and passing this off as first rate craft. Then they want to rewrite what they didn't understand the first time...so guess what. Now, you the customer, will have to spoon feed every morsel of data to someone who has no understanding of or interest in your business. At this point you can get 30% back or roll the dice and let them redo for all the money. So now "Who's The Moron?" Now I'm looking for another web provider and they will eventually loose more money than the $1,600.00 they stole. Hopefully, the word will get out and other buyers will beware. Hats off to Matt at GoDaddy...nice work!
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On January 24, 2007, GoDaddy deactivated the domain of computer security site Seclists.org, taking 250,000 pages of security content offline.[103] The shutdown resulted from a complaint from MySpace to GoDaddy regarding 56,000 user names and passwords posted a week earlier to the full-disclosure mailing list and archived on the Seclists.org site as well as many other websites. Seclists.org administrator Gordon Lyon, who goes by the handle "Fyodor", provided logs to CNET News.com showing GoDaddy de-activated the domain 52 seconds after leaving him a voicemail and he had to go to great lengths to get the site reactivated. GoDaddy general counsel Christine Jones stated that GoDaddy's terms of service "reserves the right to terminate your access to the services at any time, without notice, for any reason whatsoever."[104] The site seclists.org is now hosted with Linode. The suspension of seclists.org led Lyon to create NoDaddy.com,[105] a consumer activist website where dissatisfied GoDaddy customers and whistleblowers from GoDaddy's staff share their experiences.[8][106] On July 12, 2011, an article in The Register reported that, shortly after Bob Parsons' sale of GoDaddy, the company purchased gripe site No Daddy. The site had returned a top 5 result on Google for a search for GoDaddy.[107][108]
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Karen joined GoDaddy in 2013 and was charged with leading a brand and reputational overhaul to better reflect the company’s mission of providing technology to small businesses. Through the management of public relations, social media, community engagement, executive communication, corporate social responsibility, and employee communications, the company has significantly changed its reputation in the market.
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