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I have to patiently and professionally buttonhole, which is a real pain in the ass to do, them into trying attempting something other than their telling me "You fix it!" Getting them to actually attempt to think about looking under the hood rather than brush me off is painful. But, you know when they do, they go "Hey! You know what? There is something wrong with us?" Ya think?
When I call for technical support, I get the queasy feeling the customer and GoDaddy are using two different responsibility matrices. I don't get that feeling until I call tech support. The way I understand the relationship is: I put in the data. I pay GoDaddy to host that data, so I don't have to worry about that part. My job is: data and money. GoDaddy's job is: everything else. I am not sure if it is possible to corrupt GoDaddy's software or servers with my "managed", it seems locked down in every other way, WordPress. It seems when I call, I understand my responsibilities, but GoDaddy is iffy/waffling all the way back towards "Go-who? Servers? What servers?" It seems difficult to get GoDaddy technical support to accept responsibility except for 1) data, and 2) money, which I clearly have indicated are mine.
I've been with GoDaddy for @20 years and have over 100 domain sites registered with them. They also host my business website. They have gone from stellar to a total disaster. I'd write a longer, more specific review if I and my co-worker hadn't spent over 4 hours on the phone with their lack-of-tech-support over the past 4 hours. No two people give the same information or advice. It's terrifying for anyone in business. Truly a NIGHTMARE!
