On December 19, 2006, GoDaddy received a third party complaint of invalid domain contact information in the WHOIS database for the domain FamilyAlbum.com.[112] GoDaddy wrote a letter to the owner of FamilyAlbum.com saying, "Whenever we receive a complaint, we are required by ICANN regulations to initiate an investigation as to whether the contact data displaying in the WHOIS database is valid data or not...[112] On 12/19/2006 we sent a notice to you at the admin/tech contact email address and the account email address informing you of invalid data in breach of the domain registration agreement and advising you to update the information or risk cancellation of the domain. The contact information was not updated within the specified period of time and we canceled the domain."[112] The editor of "Domain Name Wire" said that since domain names are valuable it was reasonable to expect that the registrar would try to contact the domain owner by phone or postal mail.[112] On February 28, 2007, GoDaddy offered to get the domain name back for the previous owner if he would indemnify GoDaddy from legal action by the new registrant.[113] GoDaddy stated that the new owner paid $18.99 for the domain, the price of a backorder, not a regular registration.[113] On November 2, 2007, Domain Name Wire reported that it appears that GoDaddy no longer cancels domains for invalid WHOIS.[114] The editor on Domain Name Wire received a message from a reader who is trying to acquire a domain with obviously false WHOIS information.[114] The message from GoDaddy said, "The domain has been suspended due to invalid WHOIS. The domain will remain in suspension through expiration, including the registry's redemption period, unless the owner updates the contact information before that time."[114]
We had a premium security feature expire on a site, but prior to it expiring, the name of it actually changed. Let me back up just a moment. Premium security isn't something GoDaddy actually handles. They third party it out, used to be SiteLock, but now they run their premium support clients through Securi. We weren't informed of the change, so when the old premium planned expired, it wasn't renewed b/c someone in the office didn't recognize the Securi name on the renewal. No big deal. Security expires, and while the site isn't a little less secure, everything still should be fine, right? I began having a variety of issues on the live version of the site. After three different calls about a variety of connected issues, someone over there finally put things together and found what the issue was - left security software that was directing my site traffic to a dead firewall. Took a fourth support ticket and another week for it be removed and resolved.
We found it a simple endeavor to set up our GoDaddy email, as the web host prompted us to create one during the sign-up process. We simply selected the domain to which the email address would be associated, and then entered an email handle and a password. In general, Microsoft Office 365 is fairly straightforward to configure, but GoDaddy has really taken the guesswork out.
I've been with GoDaddy for @20 years and have over 100 domain sites registered with them. They also host my business website. They have gone from stellar to a total disaster. I'd write a longer, more specific review if I and my co-worker hadn't spent over 4 hours on the phone with their lack-of-tech-support over the past 4 hours. No two people give the same information or advice. It's terrifying for anyone in business. Truly a NIGHTMARE!
Most of the time, you will save more if you renew multiple domains at the same time. Many GoDaddy codes have a “minimum purchase”, and the more you buy, the higher the percentage of savings. So renewing a few domain names (and other products like hosting and website builders) at the same time will create more savings. Just don’t let your domain names expire while you’re waiting, or you may get hit with that terrible “redemption fee” we mentioned earlier.
In terms of security for its hosted email services, you'll find this is all hosted in Microsoft's data centers. That means you'll have all the same security benefits as those provided to other Microsoft Office 365 users. Your email data will be encrypted in transit and at rest using SSL and Bitlocker technology. Per Microsoft's publicly available terms of service, Microsoft employees only have highly limited access to your data and only under specific, audited circumstances.
Rival domain name registrar NameCheap claimed that GoDaddy was in violation of ICANN rules by providing incomplete information in order to hinder the protest moves of domain names from GoDaddy to NameCheap,[135] an accusation which GoDaddy denied, claiming that it was following its standard business practice to prevent WHOIS abuse.[136] GoDaddy still maintains the strict policy of 60 days lock in inter registrar domain transfers, if there was a change in registrant information. Many other registrars are giving an option for their customers to opt out from this 60 days lock as per the ICANN Policy which says. "The Registrar must impose a 60-day inter-registrar transfer lock following a Change of Registrant, provided, however, that the Registrar may allow the Registered Name Holder to opt out of the 60-day inter-registrar transfer lock prior to any Change of Registrant request".
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I recently agreed to have GoDaddy restructure my web page. I should have known better when they made me pay up front for the service. After spending a significant and detailed amount of time explaining the essence of our work and specifying precisely which content CANNOT be continued in the new version, I received a presentation piece I can only say was written by a first year high school student masquerading as a marketing professional. If it weren't for the $1,600.00+ dollars at stake I would find it humorous. It seems GoDaddy is hiring kids to perform the work of a professional, paying them the usual chump change, and passing this off as first rate craft. Then they want to rewrite what they didn't understand the first time...so guess what. Now, you the customer, will have to spoon feed every morsel of data to someone who has no understanding of or interest in your business. At this point you can get 30% back or roll the dice and let them redo for all the money. So now "Who's The Moron?" Now I'm looking for another web provider and they will eventually loose more money than the $1,600.00 they stole. Hopefully, the word will get out and other buyers will beware. Hats off to Matt at GoDaddy...nice work!
In another instance, we used their premium WordPress support (and I know this isn't actually hosting related, but it's a service they offer). Prior to this particular time, we'd used the premium an average of about one time per year. Each time, they were able to resolve the issue, whether it be with a buggy theme or issue with a plugin causing problems. The last time though will be the last time I use that service. After submitting a ticket and going back and forth with the tech (btw, like the security, these are not actual GoDaddy or in-house folks; it's third-partied out), nothing was resolved. The final solution was to have the plugin dev rebuild the plugin or simply stop using it. Sorry, but saying, "I cannot fix this. Someone else will have to fix this" and then taking someone's money isn't an actual solution.
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There’s a good chance you’ll see several records in here, especially if your domain has been pointed at a different service. For now, we’re just going to be concerned with the A Name record described below since it’s the record responsible for pointing your domain to your website. Be careful about modifying or deleting any other records – especially MX records, which are responsible for email. Also, it never hurts to take a screenshot before you start making changes.
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