We had a premium security feature expire on a site, but prior to it expiring, the name of it actually changed. Let me back up just a moment. Premium security isn't something GoDaddy actually handles. They third party it out, used to be SiteLock, but now they run their premium support clients through Securi. We weren't informed of the change, so when the old premium planned expired, it wasn't renewed b/c someone in the office didn't recognize the Securi name on the renewal. No big deal. Security expires, and while the site isn't a little less secure, everything still should be fine, right? I began having a variety of issues on the live version of the site. After three different calls about a variety of connected issues, someone over there finally put things together and found what the issue was - left security software that was directing my site traffic to a dead firewall. Took a fourth support ticket and another week for it be removed and resolved.
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Gregory K. Mondre has served as a member of GoDaddy’s Board since its formation in May 2014. Mr. Mondre served as a member of the board of directors and executive committee of Desert Newco, LLC from December 2011 to March 2015. Mr. Mondre is a Managing Partner and Managing Director with Silver Lake. He joined Silver Lake in 1999 and has significant experience in private equity investing and expertise in sectors of the technology and technology-enabled industries. Prior to joining Silver Lake, Mr. Mondre was a principal at TPG, where he focused on private equity investments across a wide range of industries, with a particular focus on technology. Earlier in his career, Mr. Mondre worked as an investment banker in Communications, Media and Entertainment Group of Goldman, Sachs & Co. He currently serves as director of A Place for Mom, Fanatics, Motorola Solutions, Red Ventures, Sabre Corporation, Weld North Education and WPEngine. Mr. Mondre holds a B.S. degree in Economics from the Wharton School of the University of Pennsylvania.
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I have to patiently and professionally buttonhole, which is a real pain in the ass to do, them into trying attempting something other than their telling me "You fix it!" Getting them to actually attempt to think about looking under the hood rather than brush me off is painful. But, you know when they do, they go "Hey! You know what? There is something wrong with us?" Ya think?
