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When I call for technical support, I get the queasy feeling the customer and GoDaddy are using two different responsibility matrices. I don't get that feeling until I call tech support. The way I understand the relationship is: I put in the data. I pay GoDaddy to host that data, so I don't have to worry about that part. My job is: data and money. GoDaddy's job is: everything else. I am not sure if it is possible to corrupt GoDaddy's software or servers with my "managed", it seems locked down in every other way, WordPress. It seems when I call, I understand my responsibilities, but GoDaddy is iffy/waffling all the way back towards "Go-who? Servers? What servers?" It seems difficult to get GoDaddy technical support to accept responsibility except for 1) data, and 2) money, which I clearly have indicated are mine.
GoDaddy has rich shared hosting plans, but HostGator still reigns as the PCMag Editors' Choice for shared web hosting services. Like GoDaddy, HostGator boasts unlimited domains and monthly data transfers across the board, and a choice of Linux- or Windows-based servers, but it tops its rival by offering a VoIP number for your business and unlimited storage with all plans.
Karen Tillman is the SVP and Chief Communications Officer at GoDaddy, and has more than two decades of experience managing corporate communications programs for global technology companies. Prior to joining GoDaddy, Karen was the Chief Communications Officer of Cisco, which she joined in 2010 and helped lead the reputational turnaround in 2011 - 2012. Before Cisco, Karen served as VP of Global Corporate Communications at Oracle, where she worked for 12 years.
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