On December 19, 2006, GoDaddy received a third party complaint of invalid domain contact information in the WHOIS database for the domain FamilyAlbum.com.[112] GoDaddy wrote a letter to the owner of FamilyAlbum.com saying, "Whenever we receive a complaint, we are required by ICANN regulations to initiate an investigation as to whether the contact data displaying in the WHOIS database is valid data or not...[112] On 12/19/2006 we sent a notice to you at the admin/tech contact email address and the account email address informing you of invalid data in breach of the domain registration agreement and advising you to update the information or risk cancellation of the domain. The contact information was not updated within the specified period of time and we canceled the domain."[112] The editor of "Domain Name Wire" said that since domain names are valuable it was reasonable to expect that the registrar would try to contact the domain owner by phone or postal mail.[112] On February 28, 2007, GoDaddy offered to get the domain name back for the previous owner if he would indemnify GoDaddy from legal action by the new registrant.[113] GoDaddy stated that the new owner paid $18.99 for the domain, the price of a backorder, not a regular registration.[113] On November 2, 2007, Domain Name Wire reported that it appears that GoDaddy no longer cancels domains for invalid WHOIS.[114] The editor on Domain Name Wire received a message from a reader who is trying to acquire a domain with obviously false WHOIS information.[114] The message from GoDaddy said, "The domain has been suspended due to invalid WHOIS. The domain will remain in suspension through expiration, including the registry's redemption period, unless the owner updates the contact information before that time."[114]
Rival domain name registrar NameCheap claimed that GoDaddy was in violation of ICANN rules by providing incomplete information in order to hinder the protest moves of domain names from GoDaddy to NameCheap,[135] an accusation which GoDaddy denied, claiming that it was following its standard business practice to prevent WHOIS abuse.[136] GoDaddy still maintains the strict policy of 60 days lock in inter registrar domain transfers, if there was a change in registrant information. Many other registrars are giving an option for their customers to opt out from this 60 days lock as per the ICANN Policy which says. "The Registrar must impose a 60-day inter-registrar transfer lock following a Change of Registrant, provided, however, that the Registrar may allow the Registered Name Holder to opt out of the 60-day inter-registrar transfer lock prior to any Change of Registrant request".
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