My experience speaking with Nathan for nearly 3 hours was extremely unpleasant. I felt like he was antagonistic rather than helpful. It was absurd that it took 3 hours to get very little accomplished and feel like I have been working with a company that is not honest and misrepresents their services. I will change as soon as possible. He told me I had to wait for a few weeks for some reason. Not much of what he said made any sense and he had problems talking with me in terms I could understand. I would not recommend using this company.
Their "getting started" process was confusing and I paid BEYOND more than what I was told at the beginning because they make it sound like your site will not be up and running without certain add-ons. I bit my tongue at my first payment and moved forward with getting my site set up. I took it slowly and did not immediately publish it - apparently, that's not allowed and my draft was deleted after a week or two. Lesson learned, I redid my site, published it and everything seemed good.
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Customer support is pretty good, their phone guys are patient and experienced and relate well to everyday problems. But the SITE is really awkward to navigate and often stumbles upon itself when trying to get into pages. Structure is odd too.... VERY odd. I think it's a mess and could be done better. Likely I will NOT renew, and will consult your service again when time to make the move.
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